OUR POLICIES 

 TERMS & CONDITIONS


Be on Time

     We understand things may happen, we kindly ask that you are on time for your appointment as we operate a very tight schedule. In some situations where clients are less than 20 mins late we will try to make accommodations.


Appointments & Deposits

     All appointments require a 50% deposit when booking. Curls and Kinks adhere to the Government guidelines of social distancing thus we are only accepting clients who have booked appointments ONLY sorry no extras! In emergency situations please have an additional supervision for your children as we show the utmost concern and respect for all our clients HEALTH & SAFETY.


Cancellation & Rescheduling

     If you are over 30 mins late for your appointment it is automatically cancelled and ALL deposits are NON-REFUNDABLE, No exceptions.

PLEASE READ CAREFULLY: Appointments can be rescheduled or cancelled (48hours) or Two days before the actual appointment. If you fail to do so ALL deposits are NON-REFUNDABLE NON-REFUNDABLE NON-REFUNDABLE NON-REFUNDABLE!!!! There is No exceptions.



Question: How do I cancel or reschedule my appointment?
Answer: After booking your appointment the confirmation email you received allows for that. If you’ll like to cancel or reschedule, Just click the link Change/Cancel Appointment and follow the instructions. [Please note you MUST cancel or reschedule two days before your actual appointment.]


Consultations                 

             *DISCLAIMER* PLEASE NOTE HAIR CONSULTATIONS (10 min £10 THIS IS NON-REFUNDABLE.) We often suggest a consultation for anyone inquiring about any service they are uncertain about. A consultation is ideal as it can establish how best we can serve your needs. Feel free to book a consultation with our expert stylist today.


Colour & Allergy Consultations

      If you have any allergies please notify us before booking an appointment. ALL our colour services require a 24 hour patch test and consultation before booking.     

 


Mask Requirement

    In accordance with Government guidelines, We kindly ask (Not Mandatory) clients to wear a face covering when entering the salon. If you do not have a face covering one can be provided.



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F.A.Q's

Here are some frequently asked questions and answers .

  • What form of payments are accepted?

    We accept both contactless/card payments and cash.

  • Do you accept walk-ins?

    Due to the COVID 19 pandemic this service is currently unavailable.

  • Is hair included in the service prices?

    No hair is NOT included in the service price. Please enquire about what hair you will need before booking an appointment.

  • How do I Book an appointment?

    Booking an appointment is so easy, Follow these simple instructions:

    First select the main service you want (e.g If you want a Locs Retwist select.)

    Next select any add-ons you want (e.g A Wash or maybe a style or possibly a hair colour.)

    Next you choose the date and time you want (e.g 1/2/23 at 10 am)

    Finally you pay your deposit enter your details and now your appointment has been booked. 

    A confirmation email would be sent to you, Please ensure you check all folders especially junk/spam. 



  • How do I Reschedule or Cancel my appointment?

    After booking your appointment the confirmation email you received allows for that. If you’ll like to cancel or reschedule, Just click the link Change/Cancel Appointment and follow the instructions.

  • Does Curls and Kinks do Sister/Brother Locs?

    Unfortunately we do not!  We do however style/colour/cut and treat sister locs. We offer a similar service  MICRO LOCS feel free to book a consultation with our stylist for more information.

  • Do I need to cut off my hair to start Locs?

    No! Not at all we recommend a thorough consultation with our stylist.

  • Can my hair be done if it isn't Natural?

    Certainly!  We welcome everyone,  and offer a service to all hair textures. Book a consultation let's talk.

  • How long should my hair be to Style or Start Locs?

    Depending on your curl pattern and style request  2 inches and over is ideal!